Contact us via the application or on the website www.coastwatchumr.com or by calling 1300 843 756 and someone from our customer service team will endeavour to resolve your problem. In some cases we may request that you notify us of your concerns in writing. We will make every effort to resolve your concerns promptly. If concerns remain, you may request to speak to a supervisor who will review your case and advise any decisions reached. Some matters, such as supply quality problems, have to be referred to a distributor and may take longer to sort out due to their technical nature. However, we will endeavour to keep you up to date as we are notified of progress. Whatever the problem, contacting us first is generally the quickest way to fix things, and often helps us make improvements for other customers.